Others
Bastion Payment Systems
IT Project Manager for Online Games (November 2008 to June 2009)
- Lead a team of Java Developers and Game Supports for online gaming partners in Sweden
- As IT Project Manager for Online Games, I managed turnkey accounts involving outsourcing requirements (helpdesk services, payment integration, repetitive multi-platform development, product support, and infrastructure hosting and monitoring) of partner companies ALEA, Mobiclear, Univits and Hafnium.
- Processed card payment batches via Payment Processor APIs
- Proof of concept of Asterisk Software PABX for Mobiclear services
Trend Micro Inc.
Team Leader of Global Application Support (October 2004 to March 2005)
- Lead a team of 24x7 Application Supports and Developers as Level-2 application support
- Managed roster of Application Supports, and escalation to relevant support teams
- Delivered GISS ServiceDesk Mail Parser Agents - January 2005. Checks “Trend GISS” Outlook mailbox for case-related mails and saves the messages into database and into HTML and MSG files.
- Campaigned ITIL across GISS Department and comply its processes in parallel to CMMI
Interpacific Data Management Limited
Regional Software Specialist (May 1999 to September 1999)
- Served as pre-sales and integration support for Teltrac Call Accounting System
- Partnered with companies of major PABX brands including Siemens, Fujitzu, Neac, and many others
- Maintained PLDT and Globe NDD and IDD rate tables, and updated customer installations
World Health Organization
Network Administrator (January 1999 to April 1999)
- WinNT Domain Administration, WPRO – File, Print, Remote Access Services, Microsoft Windows NT Server 4.0 Standard and Terminal Editions, Microsoft Internet Information Server 3.0 and 4.0, Citrix MetaFrame 1.0, Microsoft Exchange Server 5.5, Microsoft Proxy 2.0, Microsoft SQL Server 6.5 and 7.0, Microsoft Systems Management Server 1.2, WinGate 2.1, Seagate BackupExec 7.0, Cold Fusion 3.x
- Information Security. Anti-Virus Campaign, Y2K Compliance, MS Proxy 2.0 Firewall, Disaster Recovery Planning
- User Technical Support. Microsoft Windows NT Workstation, Microsoft Windows 95, Microsoft Office 95 and 97, McAfee VirusScan 3.0.2 + monthly updates, Microsoft Internet Explorer 4.01 SP1, Microsoft Outlook 98, HP JetDirect Printers
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